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Shipping Policy
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Orders may take up to 3-4 weeks to arrive, depending on the items you order and your location. Most orders are shipped within one to two weeks. If you have any questions about how long your shipment will take, please feel free to contact us.
Shipping rates are based on the size of the order. Many products and product groups qualify for free shipping and if so will have a free shipping icon on the product page. If the order weighs less than 150lbs it will be sent small parcel (rates vary). If the order weighs over 150lbs it will be shipped using a freight carrier (normally 18-30% of the purchase price). White glove delivery is also available on most large items. Contact us for a quote on white glove delivery items. For more information on the different shipping methods please see below.
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Small Parcel Shipping (less than 150lbs) Order will be shipped via FedEx, UPS, or DHL. Shipping calculated during checkout based on weight, origin, and destination. Some items may be charged an additional amount based on the dimensions of the package.
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Standard Freight Shipping (over 150lbs) is curb-side delivery. Customers will be responsible for unloading the shipment off the truck. The shipper will call to setup an appointment before delivery. We suggest having at least two people available to help unload the shipment and carry the product from the back of the truck into your house (or wherever it's going). White glove available for an additional fee, please contact us for a quote.
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White Glove Service - The shipper will call and setup an appointment before delivery. White Golve delivery is not available on all orders. White Glove delivery is available as follows:
- Bronze: Includes a 2-person delivery to a garage or first dry area. No weight limitation. Threshold or stair carries are not available for this level of service.
- Silver: Includes inside placement, up to 2 flights of stairs.
- Gold: Includes inside placement, up to 2 flights of stairs, unpacking/debris removal. Set up limited to 15 minutes.
- Platinum: Includes inside placement, 2 flights of stairs, unpacking/debris removal, and light assembly up to 30 minutes.
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