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Return Policy
Please double check your order to ensure accuracy before completing the checkout process. Because of the size and bulk of the items we sell, returns can be costly. We want you to be completely satisfied with your purchase. If you decide you do not want the items you ordered, returns are accepted within 14 days of the purchase. All items must be in original packaging and in original condition. Due to the nature of our products, returns will only be accepted if the items are in the original packaging. Customers are responsible for the freight charges on returned orders as well as the original shipping amount if your items were part of our free shipping promotion. Some manufacturers also charge a re-stocking fee of up to 20% and that amount will be deducted from the refund. Please note that returns can take up to 4 weeks to fully process because of the shipping and processing time required.
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| We understand that damage can happen during shipping. Please inspect your items when they arrive. If the items delivered have obvious signs of damage, please refuse the shipment and they will be sent back to the manufacturer. Once the manufacture has received the return, it will send a replacement or you will receive a credit on your credit card. If you find damage once you open your order, please contact us right away so that we can have replacement peices sent to you right away. Some manufacturers require pictures of damaged items, so please be prepared to provide pictures if the need arises. Since each situation is different, please contact us so that we can resolve the problem.
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