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Frequently Asked Questions
How will I know if my order has been processed?
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| We will send a confirmation email to you that confirms the details of each transaction. This email will contain the items purchased as well as the amount charged.
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| How do I know that this purchase will be a secure transaction?
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| We have partnered with Network Solutions in order to give our customers reliable, secure transactions. We are glad to pay a fee in order to make sure that our customers will feel safe purchasing online. Our e-commerce website is equipped with 128-bit SSL Security.
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| What is the Return Policy?
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Please double check your order to ensure accuracy before completing the checkout process. Because of the size and bulk of the items we sell, returns can be costly. We want you to be completely satisfied with your purchase. If you decide you do not want the items you ordered, returns are accepted within 14 days of the purchase. All items must be in original packaging and in original condition. Due to the nature of our products, returns will only be accepted if the items are in the original packaging. Customers are responsible for the freight charges on returned orders as well as the original shipping amount if your items were part of our free shipping promotion. Some manufacturers also charge a re-stocking fee of up to 20% and that amount will be deducted from the refund. Please note that returns can take up to 4 weeks to fully process because of the shipping and processing time required.
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| What should I do if my order was damaged in shipping?
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| We understand that damage can happen during shipping. Please inspect your items when they arrive. If the items delivered have obvious signs of damage, please refuse the shipment and they will be sent back to the manufacturer. Once the manufacture has received the return, it will send a replacement or you will receive a credit on your credit card. If you find damage once you open your order, please contact us right away so that we can have replacement peices sent to you right away. Since each situation is different, please contact us so that we can resolve the problem.
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| Do you ship outside the continental United States?
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| Due to the cost of shipping large products, we do not currently ship outside the 48 contiguous United States.
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| What are your shipping rates?
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| Shipping rates are based on the size of the order. We offer free shipping on all orders over $199. Almost every order qualifies for free shipping. Orders under $199 are assessed an 18% shipping fee.
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| When will my order arrive?
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| We generally advise customers that their order may take up to 3-4 weeks to arrive, depending on the items you order and your location. Most orders are shipped within one to two weeks.
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| Do you offer quantity discounts?
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| We are happy to offer quantity discounts. Quantity discounts are calculated on the total purchase price. For orders that total between $2000 and $4999.99 the discount is 5%. For orders that total between $5000 and $9999.99 the discount is 10%. For orders that total $10000 and up the discount is 15%. These discounts will automatically be applied during checkout and in your shopping cart
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| How does your company deal with installations and setup?
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| We will be happy to arrange for your new furniture to be setup and installed. We have relationships with several white glove services. White glove services are available for an extra fee. Furniture will be carried in, setup, and all boxes and debris will be removed. Please contact us for a quote on setup and installation.
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